Call Centre Services
Outbound telemarketing is an effective way to approach customers and has proven to be very effective. It can be used as a seperate marketing tool or combined with other forms of marketing to increase their effectiveness. Outbound telemarketing is a unique marketing philosophy and requires a different set of skills, personnel management, costings, high levels of concentration and attitude.
Outbound telemarketing can be used to:
- Sell Products
- Verify and correct databases
- Build database lists
- Emphasize the effectiveness of other marketing initiatives
- Qualify leads
Outbound Customer Support
We have the trained team and the resources to manage all your customer contact needs so you don’t have to divert your staff from it's non-core business:
- Routine customer follow-up
- Customer relationship management
- Market Research Surveys
- Following up customers on reminders for various services
Inbound Customer Support
Agora Direct assists organizations with a significant area of their marketing program.
This includes:
- Customer service free call lines
- Complaints and suggestions
- Sales promotions and competitions
- Order processing and delivery services
- Product service and information
Inbound telemarketing is an effective tool that many organisations, large and small, are turning to as a viable method for building sales and expanding markets, while actually cutting costs. Many companies are outsourcing these services to specialist organizations such as Agora Direct who provide a more cost-effective and efficient service than in-house.
Appointment Setting
Our specialty is generating appointments. Appointments are set for a variety for business types catering for both business to business (B2B) as well as business to consumer (B2C) campaigns. Our systems provide competent reporting, follow-up of appointments where needed.
Please click here to e-mail or call 1300 887 910.
