Call center Services
Outbound telemarketing is an effective way to approach customers and has been proven to be very effective. It can be used as a seperate marketing tool or combined with other forms of marketing to increase its effectiveness. Outbound telemarketing is a unique marketing philosophy and requires a different set of skills, personnel management, costings, high levels of concentration and attitude.
Outbound telemarketing can be used to:
* Sell Products
* Verify and correct databases
* Build database lists
* Emphasize the effectiveness of other marketing initiatives
* Qualify leads
Outbound Customer Support
We have a trained team and resources to manage all your customer contact needs so you don’t have to divert your staff from it's core business:
* Routine customer follow-up
* Customer relationship manager
* Market Research Surveys
* Following up customers for various services
Inbound Customer Support
Agora Direct assists organizations with a significant area of their marketing program.
* Customer service free call lines
* Complaints and suggestions
* Sales promotions and competitions
* Order processing and delivery services
* Product service and information
Inbound telemarketing is an effective tool that many organisations, large and small, are turning to as a viable method for building sales and expanding markets, while actually cutting costs. Many companies are outsourcing these services to specialist organizations such as Agora Direct who provide a more cost-effective and efficient service than in-house.
Our specialty is generating appointments. Appointments are set for a variety of business types catering for both business to business (B2B) as well as business to consumer (B2C) campaigns. Our systems provide competent reporting, follow-up of appointments where needed.
Please click here to e-mail or call 1300 887 910